Contact and support

Get help with a video, payment, refund or deletion request.

Use your account’s private support form. Include the task ID or order number, and tell us what went wrong. Please do not post someone else’s photo or your payment-card details.

Report harmful content or a rights concern

Open a private support ticket with [Content report] in the subject. Include the task or video ID, where you saw it, and the reason for your concern. Explain your relationship to the affected person or material. Do not send passwords or card details. For suspected child sexual abuse material, report the location without downloading or attaching it.

Review and appeals

We assess urgency, review the task and the information supplied, and reply through your ticket. Serious safety concerns receive priority. We may remove content or restrict an account after review. To appeal, reply to the same ticket or use [Content appeal] with the decision and supporting evidence. If you cannot access the affected account, use another account solely to request a review and explain the access problem.