Legal
Refund and Credit Policy
Failed tasks, quality issues and unused purchases.
Purchases are temporarily unavailable while the service is being connected and verified. No payment will be taken.
1. Scope
This policy applies to the one-time video-credit packs on Tecktonik Dance AI. Check Pricing and the Terms before purchase. Paid features apply only when checkout is available.
2. Photo review and technical failure
A rejected, pending or unavailable photo review does not use a video credit. If a charged task is confirmed to have failed technically or is refused by the generation provider, its 10 credits are returned once. This restores a generation allowance; it is not a cash refund.
An uncertain provider response or delay is investigated using the existing task before settlement. Waiting longer than expected alone does not trigger an automatic refund or duplicate task.
3. Severe quality defects
Report severe face or body defects, unrelated movement or an unusable result within 7 days of first delivery, with the task ID and a specific description. Support reviews the result and may grant one replacement generation (10 credits) for the affected task. Repeated requests do not create repeated compensation.
A preference for a different expression, framing or style alone is not a technical failure. Voluntary new generations use another credit. Mandatory remedies remain available where law requires them.
4. Unused purchases
Request review of unused credits within 14 days of payment through your private support ticket. Include the order number, payment date and reason. Refunds require verification; this is not an unconditional refund promise. Approved refunds return through the original payment method and the corresponding unused credits are withdrawn. Processing time depends on the payment provider and bank.
Used credits are normally excluded unless the service failed to deliver or applicable law requires a remedy. The refundable amount for a partially used pack is reviewed against the actual order and unused balance.
5. Cancellation, downloads and deletion
A queued task canceled before provider submission returns its charged credits. A submitted task must first be reconciled. Download retries are free. Deleting a completed video does not refund its generation charge. Download results within their 30-day availability period.
6. Requesting help
Use Contact or My requests. Include the order or task ID and explain the problem. Keep follow-ups in the same ticket. Never send full card numbers, payment passwords or account passwords. This policy does not limit rights that cannot be excluded under applicable law.